HOW MUCH DOES SHIPPING COST?
This is your lucky day! Two Poodles and Me charges a FLAT $4.95 shipping rate, no matter how much you buy. So keep buying! (for the continental US only) Some heavier items such as beds or carriers, will have extra charges added, since Pony Express is no longer available.
DO YOU SHIP INTERNATIONALLY?
Sorry, we no longer ship internationally.
WHAT IS YOUR RETURN POLICY?
It's listed in the Customer Service section - just go back a page or two to read in detail.
HOW DO I KNOW MY PERSONAL INFORMATION IS SAFE ON YOUR SITE?
We want you to 100% secure knowing that your private information is protected when you shop online with Two Poodles and Me. When you see https at the beginning of the page address, you know you're secure on our site (you'll see this during the checkout process, when it's most important).
A secure server safeguards shopping transactions over the Internet by encoding information passing between computers at different locations. Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to our store.
This is accomplished using a Secure Sockets Layer (SSL). Secure Sockets Layer is the protocol we offer for safely transferring sensitive information over the Web. When you connect to VisionDirect.com using the secure server, all sensitive information, including your credit card number, is encrypted.
You'll know you're in the "secure" part of the Shopping Cart when you see https in your address bar, denoting the secure connection. For more information on how Two Poodles and Me protects it's customer information, please read our Privacy Policy.
I'M NOT SURE WHAT SIZE COLLAR MY POOCH WEARS. I NEED HELP!
Collar sizes vary between suppliers, so we STRONGLY urge you to measure every time. Maybe your Fifi wore an XS last year, but she might have, ahem, grown a little this year. Take the guesswork out of buying & measure every time. Please don't just assume that you can simply order the same shize Fifi wears now. Pretty please.
Using a tape measure, carefully take a snug measurement of the neck circumference. Add approximately 1" for comfort. If your dog has a very fluffy coat, you might want to add a bit more. That's the size you need! Don't have a tape measure? take a piece of string or ribbon, place around the neck, mark with a pen & then measure with a ruler.
Still not sure? Please contact us for help by by writing to us. We're happy to help. That's what we're here for!
PLEASE take the time to measure carefully so you receive the proper size. Pretty pretty please. With sugar on top.
YIKES! I MADE A MISTAKE WITH MY ORDER. WHAT DO I DO?
It's easy! Simply email us and tell us what went wrong. and we'll do our best to make it right.
IS IT TRUE THAT DOGS CAN SUFFER FROM "Bling Overload"?
It is our humble opinion at Two Poodles and Me there is no such thing as too much bling!
A doggie without bling is like Mariah without butterflies. Puh-leez!
DO YOU ACCEPT SPECIAL ORDERS?
Ask us that's what we're here for. We want the entire planet to be Bling-a-Sized. Just tell us what you're interested in.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
Most orders are processed in 24 hours. Standard shipping is usually within a 1-2 week window. Most folks report they happily receive orders in less time than that.
We will ALWAYS update you with any changes (hey, sometimes we can't help it if the dog ate our homework...& your order..)
DO YOU HAVE GIFT CERTIFICATES?
You betcha! Perfect when you want to reach out & bling someone! You can find them at Gift Services
WHERE DO YOU SHIP?
At this time Two Poodles and Me only ships within the United States.
I RECEIVED MY ORDER & HAVE A QUESTION ABOUT IT
No problem! Please email us and ask away. Our #1 goal is making sure you're a Happy Customer.
Two Poodles Blog