Two Poodles and Me, Designer Dog Products

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Copyright 

All content appearing on this Web site is the property of Two Poodles and Me, Copyright © 2007-10. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as the document is used for informational purposes only. All rights reserved.

Trademarks 

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Two Poodles and Me. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Two Poodles and Me or any third party, except as expressly granted herein.

Use of Site 

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Two Poodles and Me and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Two Poodles and Me believes that customer conduct violates applicable law or is harmful to the interests of Two Poodles and Me and its subsidiaries.

Authorized returns for unused items may be accepted if you are dissatisfied with your purchase. YOU MUST CONTACT US WITHIN 14 DAYS OF RECEIPT OF ITEMS. Returns may  be accommodated with store credit or exchange. Returns will be refused & returned to you under the following conditions: If you do not contact us first to obtain a Return Authorization number (RA#) or send COD or postage due.

Store credits are issued for the purchase price of the item only – and valid for 6 months from date of issue.

Please read the following carefully for complete Return Procedures. Failure to comply with these details will result in the merchandise being return to you.

1. Contact us FIRST for a Return Authorization# (RA#). This number, assigned by us, must be clearly visible on the out of the returned package or delivery will be refused. Please enclose the original packing slip (that arrived with your purchase), noting your reason for the return.

2. Item must be returned in its original packing, with all tags, etc intact, in unused condition. All instructions, informational material, etc. must be included.

3. We reserve the right to determine if the item is not in returnable condition and appears to be used, or is otherwise non saleable due to damage, dirt, etc.

4. Sorry, due to health regulations, we are unable to accommodate returns or exchanges on carriers, beds or CLOTHING THAT HAS BEEN WORN. This is for the safety of your pet as well as others. Please make sure the dimensions are appropriate for the pet size.

5. We advise that return shipments be sent via methods that can be easily tracked. This is for your protection as we cannot be liable for lost or stolen packages.

6. All Shipping and Handling costs for purchases are non-refundable

7. Returns must be postmarked within 14 days from the date you receive your order.

8. All return shipping and handling costs are paid by the buyer. This would include costs for returns back to Two Poodles and Me, as well as reshipping exchanges or replacements back to you.

9. Replacements and/or exchanges will incur normal shipping & handling to be sent back to you. If you want to add any items to that shipment, normal shipping and handling expenses will be charged.

10. Please contact us for return address location.

11. If your item arrives damaged or defective, please contact us within 48 hours of delivery and we will be happy to help you in resolving the problem.

12. Special orders, Final Sale items, custom orders, treats or food items are non-returnable

13. Please measure carefully for all items, as exchanges will include a $15 handling charge per item. Heavier or special shipping items may include additional expenses.